This website page constitutes our privacy policy and delineates our approach to collecting and managing your personal information.

Definition of Personal Information:

In the context of this privacy policy, the term "personal information" holds the same meaning as stipulated in the applicable legislation. In essence, it encompasses any data that can be used to identify you individually. This may encompass details like your name, address, phone number, email address, and professional details. If the information collected can identify you or make you reasonably identifiable, it falls under the category of personal information.

Scope of Personal Information Collection and Retention:

We may gather personal information such as your name, postal address, email address, phone number, fax number, birthdate, profession, occupation, government-issued identification particulars, and supplementary data pertinent to you. This information can be provided either directly through our websites, indirectly via your interaction with our online platforms, or through our representatives. Additionally, information may be collected through our service center, customer surveys, or in-person visits by our representatives.

Moreover, we may amass non-personal information that is not geared towards identifying you or any other individual. For instance, this could encompass anonymous survey responses or aggregated data reflecting user behavior on our website.

Methods of Personal Information Collection:

We acquire your personal information primarily through direct interactions with you. This can occur via:

  • Your utilization of our website

  • Communication over telephone, mail, fax, or email

  • Dialogues between you and our representatives

  • Engagement in contractual agreements with us

  • Participation in contests, promotions, or information requests

  • Completion of surveys, provision of feedback, or submission of complaints

Additionally, we might source personal information from third parties, including:

  • Third-party firms like credit bureaus, law enforcement agencies, and governmental entities

  • Your legal or financial representatives (lawyers, accountants, advisors)

  • Your employer

  • Publicly available sources or other entities where you have granted consent

Cookies and IP Addresses:

When you access our website, we may send a "cookie" – a small unique identifier file – to your device, enabling us to recognize and monitor your activity on our website. This helps us gauge traffic patterns, identify visited sections, and study transaction trends. Importantly, our cookies do not capture personal data. If you prefer not to receive cookies, you can configure your browser settings accordingly. Furthermore, we might log IP addresses to analyze trends, administer the website, and monitor user movements.

Impact of Non-Personal Information Submission:

Declining to provide the aforementioned personal information could result in the following outcomes:

  • Limited or no provision of requested products or services, possibly at a reduced standard

  • Absence of information dissemination about desired products and services

  • Diminished personalization of website content, potentially leading to a less enjoyable or useful user experience

Purposes of Personal Information Collection, Retention, Use, and Disclosure:

We gather personal data to facilitate our business activities and offer high-quality customer service. The objectives for which we collect, retain, utilize, and disclose personal information encompass:

  • Supplying products and services and sending requested communications

  • Responding to queries and furnishing details about existing and new products/services

  • Providing access to restricted sections of our website

  • Assessing website performance and refining its operation

  • Conducting business processes, including sharing personal information with related entities, contractors, service providers, or third parties

  • Employing personal data for administrative, marketing, planning, quality control, research, and other purposes pertaining to Ray White and its affiliates

We may also use personal data to update records, address complaints, comply with legal mandates, cooperate with governmental authorities, and adhere to lawful determinations and decisions.

Disclosure of Personal Information:

We may share your personal information with:

  • Our employees, related entities, contractors, franchisees, real estate agents, and service providers for website operation, product/service delivery, and related activities

  • Third-party partners for business and marketing endeavors

  • Authorized organizations with your explicit consent

Additionally, we might amalgamate or exchange data collected from you with information from our related entities within Australia.

Direct Marketing Materials:

You may receive direct marketing materials and information about our offerings that we believe may interest you. These communications may be transmitted through various channels, including mail, SMS, fax, and email, in compliance with relevant marketing regulations. You can choose a preferred communication method, and we'll strive to use it as practically as possible. At any point, you can opt out of marketing communications by contacting us or using opt-out mechanisms in received communications.

Accessing and Rectifying Personal Information:

You can request access to your personal data held by us by contacting us. If access is granted, we will strive to provide a suitable means of retrieval (e.g., mail or email). An administrative fee might be applicable, as disclosed on our website. Corrective amendments can also be requested; if not accepted, a note will be added to your record indicating the discrepancy.

Addressing Privacy Breaches:

Should you suspect a privacy breach, inform us so that we can investigate and address it in line with our Complaints Handling Procedure.

International Data Disclosure:

We may divulge personal information to overseas affiliates, suppliers, and service providers. We endeavor to ensure compliance with privacy obligations in these instances.

Security and Links:

Given the inherent insecurity of internet transmission, we cannot guarantee data security during online communication. Our website may contain links to third-party websites, for which we disclaim privacy responsibility.

Contacting Us:

For inquiries or concerns about privacy, use the contact details on our website or contact our Privacy Officer.

Changes to Privacy Policy:

Our privacy policy may change periodically, with updates posted on our website.


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